Laced Bakes Refund Policy

At Laced Bakes, we take pride in providing high-quality products and exceptional service. To maintain the integrity of our offerings and ensure customer satisfaction, we’ve outlined our refund policy below.

Age Requirements & Responsible Use

  • All customers must be 21 years or older to purchase products containing THC or CBD. Proof of age is required at the time of purchase.

  • By purchasing from Laced Bakes, you agree to use our products responsibly and in accordance with all applicable local laws.

Refund Policy

Final Sale Items

The following items are final sale and are not eligible for refunds, returns, or exchanges:

  • Edibles: Including infused baked goods, snacks, and beverages.

  • Topicals: Creams, balms, or any skincare items.

  • Intimacy Products: Any products intended for personal use.

Defective Products

If you receive a defective product (e.g., damaged packaging, incorrect item), you must notify us within 24 hours of receipt to be eligible for a refund or replacement.

  • Contact us at returns@lacedbakes.com with your order number, a description of the issue, and clear photos of the defective item(s).

  • Refunds or replacements for defective products will be processed on a case-by-case basis.

Merchandise & Accessories

  • Eligibility: Merchandise (e.g., apparel, reusable drinkware, accessories) can be returned or exchanged within 15 days of purchase if unused, in its original packaging, and accompanied by a receipt.

  • Refund Process: Refunds will be issued to the original payment method once the returned item is inspected and approved. Please allow 5–10 business days for processing.

Exclusions

Refunds or replacements will not be issued for:

  • Items that have been opened, used, or tampered with.

  • Dissatisfaction based on personal preference or incorrect product selection by the customer.

How to Request a Refund

To request a refund or exchange:

  1. Contact us at returns@lacedbakes.com or call (347) 714-8509.

  2. Provide your order number, receipt, and details of the issue.

  3. For eligible returns, items can be shipped back to us or returned in person at:
    1096 Broadway, Brooklyn, NY 11221

Additional Information

  • Shipping fees for returns are the responsibility of the customer unless the item is defective or an error was made in your order.

  • Refunds for items purchased with store credit or gift cards will be reissued as store credit.

We appreciate your understanding and cooperation as we work to ensure a positive experience for all of our customers. If you have any questions or concerns, feel free to reach out to us!

Thank you for choosing Laced Bakes.